Faqs

A: Yes, absolutely. Every volume listed on Havrixi is brand new. We source our inventory directly from reputable publishers and authorized distributors across the United States. We do not sell used, second-hand, or remaindered books.

A: This is a common occurrence in the publishing industry. Publishers frequently update cover designs for new print runs or special editions. While the cover art may vary slightly from the digital image displayed on our site, the ISBN and the literary content within remain exactly as described.

A: Havrixi operates exclusively as a digital bookstore based in Murphy, Texas. By maintaining an online-only presence and partnering with centralized distribution centers, we are able to offer a wider selection of titles than a traditional brick-and-mortar shop.

A: Because we utilize a specialized book distribution network, our timeline is structured as follows:

• Processing: It takes 2 – 4 business days to locate, inspect, and package your books.
• Transit: Standard shipping takes an additional 6 – 8 business days.
• Total: You can generally expect your package to arrive within 8 to 12 business days. We appreciate your patience as we ensure your books arrive in pristine condition.

A: At this time, we offer Standard Shipping only. This allows us to keep shipping costs fair and predictable for all readers.

A: We currently ship to physical addresses within the United States. Please note that we are unable to deliver to P.O. Boxes or military addresses (APO/FPO) at this time.

A: We operate in full compliance with US tax regulations. Sales tax is calculated automatically at checkout based on the specific tax rates of your shipping address. You will see the exact amount before you finalize your purchase.

A: We process orders quickly. If you need to change a shipping address or cancel a title, please email contact@havrixi.com immediately. We have a window of approximately 12 hours before the order enters the fulfillment queue, after which changes may not be possible.

A: We accept all major credit/debit cards (Visa, MasterCard, Amex, Discover) via Stripe, as well as PayPal for secure transactions.

A: We offer a 30-day return window. To be eligible for a refund, the book must be returned in “New” condition.

• Definition of New: The spine must be unbroken, pages must be crisp (no dog-ears), and there should be no writing or highlighting.
• Note: We cannot accept returns for books that show obvious signs of having been read.

A: We take great care in packaging, but transit accidents happen. If your book arrives with a crushed corner, torn cover, or printing error, please do not return it immediately.

• Action: Email a photo of the damage to our support team. We will promptly issue a free replacement or a full refund.

A:

• If the return is due to our error (damaged/wrong title), we will provide a prepaid label.
• If you are returning because you changed your mind, you are responsible for the return shipping cost.

A: For the fastest response, please email us.